Terms and Conditions

CHECK IN / EARLY ARRIVAL POLICY

Check-in is from 3pm. You may request an early check in, subject to availability we will try to accommodate your request, however please note it is not guaranteed unless addition fee is paid

CHECK OUT / LATE DEPARTURE POLICY

Check-out time is 11 am. If you wish to store your luggage at reception until you leave the hotel you may do so by informing the reception staff. If you require a late departure please let reception know a day prior, charges may apply.

FLEXIBLE RATE

Prepayment Policy

A Credit Card is required to guarantee the reservation. No charges will be debited in advance except in the event of non- arrival or late cancellation. In either event the amount of your first night’s accommodation will be charged to your Credit Card.

Cancellation Policy

Cancellation policy is 24 hours prior to arrival by 12.00 noon.

GROUP BOOKINGS (9 ROOMS OR MORE)

Prepayment Policy

A Credit Card is required to guarantee the reservation. No charges will be debited in advance except in the event of non- arrival or late cancellation

Cancellation Policy

Cancellation of the reservation or part of the reservation can be made free of charge up until 4 weeks prior to the first day of arrival.

Any changes or cancellations made within 4 weeks and up until 12pm 7 days prior to the first day of arrival will be charged at 50% of the total cancelled accommodation value.

Any other changes or cancellations made within 7 days prior to arrival date will be charged full reservation value for the entire stay.

In case of no-show – if a guest does not show up for the hotel room as per the reservation – this will be charged for full reservation value for the entire stay.

It is the responsibility of the organiser to ensure that everyone involved in the reservation is aware of above mentioned cancellation policy.

Definition ”Reservation Value” – The total amount for the entire reservation, including conference rooms, hotel rooms, meals, any additional equipment or services ordered.

PRE-PAID RATE

Prepayment and Cancellation Policy

A credit or debit card is required to charge full pre-payment at the time of booking. Booking can be transferred to another date once free of charge up to 24 hours prior to arrival, after this point the full deposit will be forfeited. Subsequent transfers will be charged at £10.

RELOCATION POLICY

Oakman Inns and Restaurants operate a relocation policy. If a room is unavailable for a guest upon arrival, except for events beyond our reasonable control, then we agree to either:

Provide a room, and subject to availability any equivalent extras which have been pre-booked, at another local hotel. Pay the reasonable cost of transport to the alternative hotel or any applicable parking charges.

At the guests request, or if in our opinion suitable alternative accommodation is not available, cancel your booking and refund you any money you have paid in advance for the unavailable room(s), including related food & beverage extras. All other extras are non-refundable.

Events, acts, omissions or accidents which happens beyond our reasonable control include, but are not limited to, flood, earthquake, extreme adverse weather conditions, other natural disasters, acts of terrorism, partial or full cancellation or delay of major public event, fire or interruptions to electric power, gas or water.

TABLE BOOKINGS

BAR AND RESTAURANT RESERVATIONS

Table numbers and group bookings are currently being managed in line with government guidelines. Please visit our website for more information on our Covid19 Measures. If your booking does not comply with the regulations, we may not be able to accommodate your reservation. Please note, tables will only be held for 15 minutes after the reservation time. If you do not arrive, and make yourself known to the hostess, within this 15 minute period, your table may be given to another waiting guest. If you are running late, please do call ahead and let us know so that we do not give your table away.

AL FRESCO DINING

Please note, whilst we will do our best to accommodate your booking, if the weather does not permit dining outside, we will not be able to guarantee a table inside. If you would like to check for availability in the main restaurant, please get in touch and a member of our team will be happy to help. Table numbers and group bookings are currently being managed in line with government guidelines. Please visit our website for more information on our Covid19 Measures. If your booking does not comply with the regulations, we may not be able to accommodate your reservation. Please note, tables will only be held for 15 minutes after the reservation time. If you do not arrive, and make yourself known to the hostess, within this 15 minute period, your table may be given to another waiting guest. If you are running late, please do call ahead and let us know so that we do not give your table away.